Complaints Policy

Getting in touch

Any complaint goes to contact@tradoshi.com, from your account email address. To move fast, tell us what happened, the dates involved, and what outcome you are looking for.

Our timescales

• Acknowledgement within 2 working days. You know your message arrived and who is handling it.
• Reasoned reply within 14 days. If the review needs longer, we tell you before the deadline, with a new date.
• Resolution within 30 days in the vast majority of cases.

If our answer does not satisfy you

Tell us: the case is reviewed again directly by the director of Tradoshi Ltd, with a fresh look at the whole exchange.

If the disagreement persists, you keep all your consumer rights, including bringing the matter before the competent courts. In accordance with applicable consumer law, a consumer mediator will be appointed and listed on this page before paid subscriptions open.

What we do not handle

Tradoshi is a journaling and analytics tool. We cannot handle a complaint about trading losses, a market decision or the execution of an order at your broker: we give no advice, issue no signals and execute no orders. For a dispute with your broker, contact them or their regulator.

See also

Terms of Service · Privacy · Legal notice